Something looks wrong

Prices aren’t moving, or it says “connecting…”

What’s happening: your browser has lost its live connection to us.

1. Wait 10 seconds — it reconnects by itself.
2. Check your internet (try another website).
3. Refresh the page.
4. Still stuck? Log out and back in from the avatar menu.

Quiet races also just move less. Check the bookie count top right (for example “83 books live”) — if that’s normal, it’s working.

A race looks blank

Usually it’s one of these, and the race says so in a note:

• Too early — “Bookies haven’t opened betting on this race yet.” Check back closer to the jump.
• No Betfair — the Back, Lay and Rate columns are empty because Betfair isn’t trading it. Bookie prices still show.
• Few bookies — “Only X of Y bookies are pricing this race.” Common for overseas and small meetings.

See Reading a race.

A bookie’s column is empty

• · means it hasn’t priced this race yet.
• ⊘ means it has closed betting on it.
• A whole column empty everywhere? That bookie may be down on our side. Check Bookmakers.

A filter is hiding races

If a list looks short, check the filter buttons under the tab bar (Thoroughbred, Greyhound, Harness, Australia, International). A dimmed button means those races are hidden — click it to bring them back.

The price is different at the bookie

Prices move all the time and can change in the seconds it takes to get there. The bookie’s price is the one that counts — always check it before you bet.

Still stuck?

Get in touch and tell us the race and what you saw.